what we offer
  After most countries joined liberalisation efforts in telecommunication sector a lot of new network providers started to provide telephone services. At the same time Internet calling technologies and telephone services started to converge. New tools became necessary to optimise numbering resource usage, allow users to switch service providers while keeping same number, track who is real subscriber behind a number and map telephone number to Internet services. These tools are telephone number allocations registry, database of ported numbers, centralised subscriber and user electronic numbering (ENUM) registries. Infozillion develops and provides these tools as a fully supported software solutions or managed services. The company is targeting developing countries which have not deployed these tools yet and countries looking for better systems to replace existing ones.
  number portability solutions
  Number portability is a service which allows customer to keep his phone number when he/she changes a) the location where service is provided, b) the type of the service, c) the service provider providing the service. The service itself is a set of business processes used to negotiate number transfer from one service provider to another and changes of state in telephone network infrastructure to route calls and messages to network servicing ported number. All European countries already implemented number portability service which allows customer to change its service provider without loosing his/her number. As a result of introduction of number portability end-user prices for telephone services are decreasing in most countries and people enjoy more freedom and comfort while selecting competitive service provider for their needs. The porting process can be effortless, fast and fully automated. We have working systems and processes for different implementation scenarios and experience in field to run them.
  why it is needed ?
  Surveys in European Union showed that about 80% of people who change service providers would like to keep their number and that customers see loss of number as most significant deterrent to switch to competing services. That is why Europe Commission decided to include number portability in a universal services directive as a required service to be implemented in all member countries. Number portability is a tool and not a reason for competition. As a result of introduction of number portability competitive service provides gain more market share and service prices usually become lower for end customers.
  what are the benefits ?
   There are many benefits to all parties involved: regulator, service providers and subscribers.

Benefits for regulator

Number portability is a tool to reach some of its goals:
  • Updated network may be able to provide new services
  • Lowering barriers to new entrants to market
  • Levelling playing field for existing market
  • Eliminating another barrier for fair competition
  • Raising customer satisfaction
  • Optimise numbering resource usage
  • Benefits for service provider

    Introduction of number portability is great news to competitive and dynamic service providers.
  • You can take over clients from competitors without hassle to a user
  • You can lure customers with better customer service
  • You can lure customers with flat rate post-paid payments plans
  • You can introduce new services like call to SIP or Skype contacts
  • You can easily win more market share by being creative
  • Benefit for subscribers

    Benefits to subscriber:
  • You are free to choose service provider without fair of loosing your phone number
  • You do not need to inform your friends about the change of your phone number
  • Customer care of service providers will improve because they will be afraid of loosing you as a customer.
  • You will be enjoying better price per minute after competition will do its work
  • You will be able to require better services or deals or change provider if your demands is not adhered to
  •   who is involved ?
       Regulator and service providers should play their roles to introduce number portability in a country.

    Telecommunication Regulator

    Regulator must prepare changes in laws, establish regulatory environment and rules of the service. The public campaign should be launched to educate people about their rights and responsibilities when using the service.

    Service providers

    Service providers must raise their capabilities to support routing communications to ported numbers.
      how it is implemented ?
       There are different ways how to implement number portability in particular country, Each way has their pros and cons. The practise around the world showed centralised reference database model is most successful and can reduce porting time to less than a day. We offer systems designed to work as a central reference database where data about all ported and allocated numbers are stored. The central reference database acts as a mediator of all communications between service providers and logs all messages for reconciliation purposes. When switch-over takes place, central reference database records is updated and notification of changes is sent to every service provider. After receiving this notification every service provider can introduce changes required to route communications to correct network. This is technology neutral way to implement NP.
      number resource management
      A lot of new service providers are entering market and old style of number allocation procedures when huge slices of telephone numbering space was allocated to several service providers became non functional because numbering plans lack space for expansion. There are two ways to allow new numbers to be allocated: a) to add additional digit in dial plan to expand it b) to return unused number to the pool of unallocated numbers. It is really hard to introduce number plan changes and is easy to account for unused number and return them to regulators pool. A need to preserve numbering space created momentum for new procedures to be developed and a need of automated process to manage highly fragmented numbering plan. The new liberal way of managing telephone numbering space has been developed allowing service providers to be allocated with ranges as small as single number. The central registry has to be established to manage these allocations and inform all interested parties (like service providers) about changes in numbering plan. Infozillion has developed software needed to run national numbering plan database with interfaces for service providers to request resource and to notify everyone about changes in number plan.
      subscriber registry
    A lot of countries around the world started to introduce mandatory registration of subscribers for pre-paid mobile telephony service. We have developed a centralised registry which can manage registration data of several types of services (not limited to pre-paid). Service providers have to be mandated to notify registry when activating or deactivating services for customers. The registry support several service provider initiated processes to register, de-register and update subscriber information related to phone numbers. There are specialised processes initiated by law enforcement agencies to provide data for operational use. And finally reporting tools is integrated in system to provide statistical data for regulator.
      user ENUM registry
      User ENUM system is global scale distributed mechanism to map telephone numbers to Unified Resource Identifiers usually used to identify services in Internet. Every country can choose to participate in global system by providing infrastructure and requesting a authority delegation to run it. The system is based on distributed architecture and shares technology with another global scale database system - Domain name System. Only information supplied by a subscriber should be placed in ENUM database as all data is public and free to lookup. Subscribers can publish their email, Skype address and other Internet service identifiers. Users are able to provide indication of preference of one service to others on which they would like to be contacted.
       We have developed a registry system oriented to two tier management model where national registry acts as an authority on national scale and provide pointers to lower tier providers which store subscriber data. Registry operator provides service only to second tier providers (registrars). Registrars provide service for end users (subscribers). Registrars communicate to registry over open standard based protocols and act as intermediates who provide value added services to end users.